Users Privacy Policy
Last updated:
June 30,2024
Juump Technology Pte Ltd ("Juump") is committed to respecting your privacy. This Privacy Policy outlines how and why we process personal data in connection with our services and on this website. This Privacy Policy does not apply to any non-personal data, such as purely business information in relation to companies. If you use any of our ‘business-to-business’ products, please see our Privacy Policy for Business, which describes how and why we process any personal data in respect of any activities in connection with our ‘business-to-business’ products and services.
How do I get in touch with you?
If you have any questions about this Privacy Policy or how we handle your data and privacy, please contact us at dataprotection@juump.app. You can contact us to exercise your rights by emailing dataprotection@juump.app. Our Data Protection Officer (DPO) is accessible from that inbox.
Who does this Privacy Policy apply to?
This Privacy Policy applies to the following: • Any consumer whose information is processed in connection with our consumer services (Consumer). • Any visitor to, or user of, this website, any of our websites, or any web or mobile application (Visitor). In this Privacy Policy, ‘you’ refers to the relevant category of individual above, as the context requires.
What information do we collect from you?
Direct information. If you are a Consumer, we collect the following directly from you: • General information (including information you provide when setting up an account or making a booking with us). • Contact information (including your physical and email address and phone number). • Account details (including your username and other credentials used to log in to our website and application). • Information about your visits and preferences (including your future, current and past bookings, your rating, any sites you “favourite”, cancellations, the items you consume and pay for, and your preferences). • Market research and competition information (including information you provide about your opinions of our products and services).
Indirect information. We may also receive the following categories of information indirectly: • Geolocation information (including where you use our products and services where we can detect this through a device in some contexts). • Information provided by restaurants and other outlets to us as part of the onboarding to our services (including information relating to the relevant restaurant or outlet’s guest book and bookings information, used for the purposes of properly serving you). • Information collected by restaurant via its “guest book”. • Purchases and spend information (which is provided within our group of companies or otherwise by an electronic point of sale provider).
Sensitive information (including health data). We do not deliberately collect any sensitive information, such as health-related information relating to allergies. We do, however, recognize that we offer functionality which means that you can provide certain information to restaurants in a free-text format. We ask that you directly provide any sensitive information (including in relation to allergens) directly to the restaurant.
Technical and behavioral tracking information for Visitors . If you are a Visitor, we may generate certain information about your interactions. This includes your IP address, location data, pages viewed on this and other websites, information which determines whether email communications (including embedded links within them) are opened, cookie identifiers, the types of devices you use to access or connect to our applications, unique device IDs, device attributes, network connection type and provider, network and device performance, browser type, operating system, and application versions. We use cookies and similar technologies on this website, which are outlined in greater detail here: https://juump.app/legal/cookies/. You can opt into ‘optional’ categories of cookies through our cookie banner or by following the ‘cookie preferences’ link at the footer of this website. We use cookies and similar technologies to understand interactions with our marketing emails, so that we can tailor and improve those emails. You can opt out of these communications at any time to object to this processing.
Why and on what basis do we use your information?
We use the information above and other information we may collect from time to time for various purposes and with various legal justifications under the Singapore PDPA. Our lawful bases include:
Consent: We will seek your consent for processing activities where required by law.
Contract Performance: Where the processing is necessary for the performance of a contract with you.
Compliance with Legal Obligations: Where the processing is necessary to comply with legal obligations
Legitimate Interests: Where the processing is necessary for our legitimate interests, such as ensuring the security of our services or conducting business transactions, provided these interests are not overridden by your rights and interests.
We may also need to use or share the information in the section above where we consider that there is a substantial public interest for doing so, such as to detect fraudulent or other criminal activities. We may not have to inform you of this.
Why We Use Your Information
Legal Basis
To provide you with our products and services end-to-end
Contract Performance, Compliance with Law
To administer any account or registration you may have with us
Contract Performance, Compliance with Law
To carry out our obligations arising from any agreements we enter into with you
Contract Performance, Compliance with Law
To administer your participation in any competitions or prize draws we may run from time to time
Contract Performance, Compliance with Law
To provide you with service communications relating to our products and services
Contract Performance, Compliance with Law
To conduct market research and to communicate with you (via the use of surveys or by other means) about any comments, queries or feedback you might have about us, our products and services, our website, or our applications
Consent
To ensure that content on our website or in our applications is presented in the most effective manner for you and for your device
Consent
To provide you with information about products and services we offer that we feel may interest you by post, telephone, SMS, email, or via in-application notifications
Consent
To administer our site and applications and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes
Contract Performance
To keep our website or our applications safe and secure
Contract Performance, Compliance with Law
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
Consent
To make suggestions and recommendations to you and other users of our website and our applications about goods or services that may interest you or them
Consent
To verify your identity as well as your personal and contact information
Contract Performance, Compliance with Law
To initiate, exercise and defend any legal claim or collection procedure
Compliance with Law
To conduct compliance procedures
Compliance with Law
To prevent misuse of our products and services
Compliance with Law
To carry out risk management and fraud prevention processes
Contract Performance, Compliance with Law
To communicate with you in relation to our products and services
Contract Performance, Compliance with Law
To conduct internal investigations in relation to fraud and security matters
Compliance with Law
Which third parties may we share your information with?
We may also share your information with the following third parties:
Restaurants and other outlets which use our consumer services . When you make a booking, join a virtual queue, or otherwise interact with a restaurant or other outlet using our consumer services, we necessarily share your information with the relevant restaurant or other outlet so that it can properly serve you, as one of its customers too. The actual information shared with a restaurant or outlet will always vary depending on the services requested and the information provided. For example, if you make a booking, you will specify your name, email address, party size, and any additional information, so this will be directly provided to the restaurant for the purposes of serving you. Each restaurant acts as an organization and, at law, can only use the information provided to it for the purpose for which it is obtained (which is usually limited to giving effect to your booking or other reservation, providing its services to you, and managing its business, but may include electronic marketing where you consent to this by the restaurant). If a restaurant uses it for any other purpose and we become aware of this, we may terminate our relationship with the relevant restaurant. We also provide functionality for restaurants to understand you better as a customer, including through guest books. When a restaurant or other outlet leaves Juump and has a guest book, we allow the restaurant to migrate the guest book to an alternate provider.
Companies in our corporate group. Juump is a corporate group of several companies, so we may share your information within our group in the ordinary course of business. This includes where we need to give effect to payment transactions (including our ‘card on file’ and ‘deposits’ products, which are offered by other companies in our corporate group and are not offered by Juump Technology Pte Ltd).
Suppliers and subcontractors. We engage various suppliers and subcontractors (including contingent workers) to help us provide our products and services and may share your information with them. This includes the following categories:
Technology service providers, which support us in providing elements of our service. In particular, we engage certain providers to enable us to conduct analysis of common customer issues and topics to enhance customer experience, improving our customer service response and engagement capabilities.
Customer support providers, who support us in supporting our merchants in relation to our products and services.
Strategic advisers, ratings agencies, auditors and accountants, lawyers, and other professional advisers, who support us in relation to better understanding our business, achieving and developing our corporate and commercial goals, and meeting our obligations.
We also engage a range of additional suppliers in the ordinary course of our business, including communication, marketing, and collections providers. offered by Juump Technology Pte Ltd).
Restaurant customer relationship management platform providers. If you opt in to electronic marketing by a restaurant or other outlet, we may directly share your information with the restaurant or other outlet’s customer relationship management provider. This is so that the relevant restaurant or outlet can properly manage this aspect of its relationship with you.
Product partners. We partner with certain third parties to provide complementary products and services to you or products offered under our brand.
Analytics partners. We partner with analytics service providers, who support us in improving and optimizing our websites, applications, and other technology we offer.
Advertising partners. We partner with advertising providers to serve you relevant advertisements in relation to our products and services. To collect information about your activities to tailor those advertisements, we set cookies (with your consent, which you can remove at any time through the functionality on this website). Further information about how we use this information can be found above at ‘Technical and behavioral tracking information’.
User experience, service design, and market research agencies. We partner with user experience, service design, and market research agencies, which assist us with the improvement and optimization of our products and services, along with other market research projects. We may also disclose your information to third parties:
In the event that we sell or buy any business or assets, to the prospective seller or buyer of such business or assets and their advisors.
If we or substantially all of our assets are acquired by a third party, in which case personal data held by Juump about you will be transferred to the extent necessary to give effect to the relevant asset transfer.
If we are under a duty to disclose or share your information in order to comply with any legal obligation (or otherwise where there is a substantial public interest in providing your personal data to any relevant public authority), or to enforce or apply our various terms, policies, and other agreements, to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organizations for AML, fraud prevention, and credit risk purposes.
How long will we keep your information for?
We ensure that we keep information for as long as is needed for the purpose for which we obtained it. We consider on a case-by-case basis the appropriate retention period for your information. Sometimes we are subject to a legal or regulatory requirement which means that we need to retain your information for a set period, which would always override any other considerations.
What are my rights?
You have several rights under data protection laws. Some of these rights are subject to exceptions. You can exercise your rights through the details above.
Right to be informed. You have a right to be told about how and why we process your information. We do that through this Privacy Policy and other information we may make available.
Right to access. You have a right to access that information we hold on you. This right does not extend to accessing information on other people or businesses.
Right to correction. You have a right to correct inaccurate or incomplete data we hold about you.
Right to deletion. You have a right to have information about you deleted or erased unless an exception applies. In some cases, we need to retain information due to legal or regulatory requirements. This is also known as the ‘right to be forgotten’.
Right to withdraw your consent. You have a right to withdraw your Consent at any time if we rely on this as our legal basis. If you do this, we will stop further processing the relevant information on that basis but may rely on another basis. We do not routinely rely on Consent for any processing activity, except where we need to under ePrivacy law (in relation to cookies and certain electronic marketing activities).
Right to object. You have a right to object to the processing of your information for marketing purposes or where the processing is based on legitimate interests.
Data Intermediary and Organization
If a third party processes your information on our instruction, they are likely to be a data intermediary. An example of this will be in relation to our suppliers of IT and marketing services. In such cases, we only share your information for purposes that are compatible with the reasons contained in this Privacy Policy. All data intermediaries are subject to written agreements that ensure we retain control over how that information is used. If a third party is considered to be an independent organization, we are not able to dictate how that third party will process the data that has been provided. When we partner with our restaurants and other outlets and share information, they act as an independent organization.
Third party websites
This and our other website feature third-party advertising which provides links to and from third-party websites. If you follow a link to any of these third-party websites, you should be aware that these websites have their own privacy policies and the operators of those websites will handle your information in accordance with their privacy policies. We have no control over such third parties or their websites or privacy policies.
International data transfers
Our core data and information processing takes place in Singapore. However, like most businesses, we engage some suppliers and partners based outside of Singapore. In these cases, we may need to export your data to another country outside of Singapore. Where that is the case, we ensure that the relevant transfer is made in accordance with applicable law. The main ways we do this are where:
The Singapore Government has determined that the country to which the information is being shared has an ‘adequate’ level of data protection standards.
The supplier or partner agrees to specific contractual terms (known as ‘standard contractual clauses’) which protect your information.
Children
We do not knowingly collect information from individuals who are under the age of 18 in Singapore. If you are, then please do not use our consumer services. If you have already done so, please contact us.
Glossary
Personal data: Data, whether true or not, about an individual who can be identified from that data or from that data and other information to which the organization has or is likely to have access.
Organization: Under the PDPA, this refers to any individual, company, association, or body of persons, corporate or unincorporated, that collects, uses, or discloses personal data.
Data intermediary: A person or organization that processes personal data on behalf of another organization but does not include an employee of that organization.
PDPA: Personal Data Protection Act, the Singapore law governing the collection, use, disclosure, and care of personal data.