Terms & Conditions
Last updated:
June 30,2024
Welcome to Juump Technology Pte Ltd ("Juump"). These Terms and Conditions (“Agreement”) set out the legal terms and conditions between Juump Technology Pte Ltd (“Juump”, “we”, “our”, or “us”), a company incorporated in Singapore, and the restaurant, cafe, bar, or other venue (“Partner”, “you” or “your”) that has agreed to use our software and related services (the “Juump Platform”).
By registering as a partner and using the Juump Platform, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and Juump. If you have any questions, please contact us at hello@juump.app. If you do not accept these Terms and Conditions in full, please refrain from using our services provided through the Juump Platform ("Service").
1. Services Provided by Juump
1.1 Juump provides a virtual queuing, booking, and customer management technology platform, accessible via web, kiosk, and app interfaces. The services are designed to help Partners manage on-premise queues, walk-ins, reservations, and guest notifications.
1.2 Juump may also provide supplementary features, such as customer analytics, feedback collection, QR-code based queueing, and dynamic messaging tools.
2. Your Responsibilities
2.1 You agree to use the Juump Platform in accordance with all applicable laws and to ensure your staff are adequately trained to use it responsibly.
2.2 You are responsible for honouring bookings and queue entries that are accepted via the Juump Platform. If you are unable to honour a booking or queue position for operational reasons, you must update your availability in real-time or notify the affected customer as soon as possible.
2.3 You agree not to misuse the Juump Platform, including but not limited to:
(a) providing false or misleading availability,
(b) collecting customer data through Juump for purposes outside of service delivery without the customer’s consent,
(c) interfering with or attempting to disrupt the Juump Platform.
2.4 Appointment of Juump as Agent
You hereby appoint Juump Technology Pte Ltd (“Juump”) as your non-exclusive agent for the limited purpose of facilitating virtual queue entries, customer bookings, and related interactions via the Juump Platform. This includes displaying your availability, communicating with customers, and confirming queue positions or reservations on your behalf.
You acknowledge and agree that:
(a) Juump acts solely as an intermediary between you and the customer;
(b) Any contract for the provision of goods or services (including dining, retail, or other experiences) is entered into directly between you and the customer;
(c) Juump does not guarantee attendance, fulfilment, or payment by the customer;
(d) You remain solely responsible for the customer experience and service delivery at your venue.
3. Data and Privacy
3.1 You acknowledge that Juump is the data controller of user data collected via the Juump Platform. Juump processes such data in accordance with its Privacy Policy.
3.2 You agree to comply with the Personal Data Protection Act 2012 (PDPA) and any other applicable privacy laws when handling personal data received through Juump, including customer contact details and preferences.
3.3 You may only use customer data for the purposes of fulfilling the booking or queue management services. Any further use (e.g., for marketing) must be subject to separate express consent obtained from the customer.
4. Fees and Payment
4.1 Juump may charge subscription, transaction, or usage-based fees as agreed between the parties in writing. All fees are exclusive of applicable taxes unless stated otherwise.
4.2 Juump reserves the right to modify its pricing with thirty (30) days’ written notice.
4.3 If applicable, fees shall be payable via credit card or GIRO on a monthly basis unless otherwise agreed.
4.4 Late payments may be subject to interest at 1.5% per month or the maximum rate permitted under applicable law, whichever is lower.
5. Intellectual Property
5.1 All rights, title, and interest in and to the Juump Platform, including all software, features, trademarks, logos, and content, shall remain with Juump and its licensors.
5.2 You are granted a non-exclusive, non-transferable, revocable license to use the Juump Platform solely for your internal business operations and only during the term of this Agreement.
5.3 You shall not copy, reverse-engineer, modify, sublicense, or create derivative works from the Juump Platform.
6. Marketing and Promotions
6.1 By becoming a Partner, you agree that Juump may use your business name, logo, and general details (e.g., address and cuisine type) on its platform and in marketing materials for promotional purposes.
6.2 You may also request removal of your brand from any marketing content at any time by writing to hello@juump.app.
7. Suspension and Termination
7.1 Juump may suspend or terminate your access to the Juump Platform at any time:
(a) if you breach any term of this Agreement,
(b) if you misuse the Platform,
(c) if required by law or regulatory authority.
7.2 You may terminate this Agreement at any time by providing thirty (30) days’ prior written notice to Juump. However, you acknowledge and agree that any fees or charges paid in advance, including subscription or usage-based fees, are non-refundable, and Juump shall have no obligation to refund any portion of such pre-paid amounts upon termination.
7.3 Upon termination, you must immediately cease all use of the Juump Platform, and any outstanding fees shall become immediately due.
8. Disclaimers and Liability
8.1 The Juump Platform is provided “as is” and “as available.” Juump disclaims all warranties, express or implied, including fitness for a particular purpose and non-infringement.
8.2 To the extent permitted by law, Juump shall not be liable to you for any indirect, incidental, special, or consequential damages, including loss of profits, revenue, or goodwill.
8.3 In any event, Juump’s total aggregate liability under this Agreement shall be limited to the fees paid by you in the one (1) month preceding the event giving rise to the claim.
9. Indemnity
You agree to indemnify and hold harmless Juump, its officers, agents, and employees, from and against any claims, liabilities, losses, or expenses (including legal fees) arising out of your use of the Juump Platform, your breach of these terms, or your violation of any applicable law or the rights of a third party.
10. Dispute Resolution
10.1 Amicable Resolution
If any dispute arises out of or in connection with this Agreement, the parties shall first attempt to resolve the matter amicably and in good faith within sixty (60) business days from the date a written notice of dispute is issued.
10.2 Arbitration and Forum Selection
All disputes, controversies, or claims arising out of or in connection with this Agreement (including any question regarding its existence, validity, or termination) shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the SIAC Rules in force at the time. The tribunal shall consist of one arbitrator, appointed by Juump Technology Pte Ltd. The seat of arbitration shall be Singapore, and the language of the arbitration shall be English.
10.3 Juump's Right to Elect Forum
Notwithstanding clause 10.2, Juump Technology Pte Ltd reserves the right, at its sole discretion, to elect to resolve any dispute, controversy, or claim through the courts of Singapore, including but not limited to the Small Claims Tribunals under the State Courts Act 1970, or any other court or forum of competent jurisdiction.
10.4 Partner's Obligation to Arbitrate
You agree that any claim, dispute, or proceeding brought by you against Juump Technology Pte Ltd shall be submitted exclusively to arbitration in accordance with clause 10.2. You irrevocably waive any right to commence or participate in proceedings in any other forum.
11. General Provisions
11.1 Entire Agreement
This Agreement constitutes the entire understanding between the parties and supersedes all prior communications.
11.2 Severability
If any part of this Agreement is found to be invalid, the remaining provisions will continue in full force.
11.3 Waiver
No failure or delay by Juump in enforcing its rights shall constitute a waiver of those rights.
11.4 Governing Law
This Agreement is governed by the laws of Singapore. The parties irrevocably submit to the exclusive jurisdiction of the courts of Singapore.