Privacy Policy
Last updated:
June 30,2024
This Merchant Privacy Policy ("Privacy Policy") explains how Juump Technologies Pte Ltd (“Juump”, “we”, “our” or “us”) collects, uses, discloses, and protects personal data of our merchant partners, their staff, and affiliated personnel (“you”, “your”) when you interact with Juump as a restaurant, retail, or service partner using our platform.
This Policy applies to your use of Juump’s business-to-business services, including our web and mobile applications, dashboards, tools, and APIs made available to you as part of the Juump partner platform (“Services”).
1. What Personal Data We Collect
We may collect personal data in the following ways:
1.1 Information you provide to us:
(a) Business registration information
(b) Full name, contact number, and email of authorized representatives
(c) Identification documents (e.g. NRIC, FIN, Passport)
(d) Bank account information for payouts
(e) Store address, operating hours, and staff contacts
(f) Communications with Juump (calls, messages, support tickets)
1.2 Information we collect automatically
(a) Device and login data (IP address, device ID, location, OS version)
(b) App usage analytics (logins, screen views, clickstream data)
(c) Staff performance data (response time, missed bookings, ratings)
(d) Payment history and payout data
2. Use of Your Personal Data
We collect and process your personal data for the following purposes:
Purpose
Legal Basis under PDPA
To onboard and verify your business
Contract performance
To create and manage your merchant account
Contract performance
To onboard and verify your business
Contract performance
To process payouts and provide transaction records
Contract performance
To communicate with you (e.g. operations, product updates, security alerts)
Legitimate interests
To analyze service quality and business performance
Legitimate interests
To detect fraud, investigate breaches, and comply with legal obligations
Compliance with law
To enforce our platform terms and partner policies
Legitimate interests
To personalize partner support and improve our services
Legitimate interests
To comply with any audit, legal, or regulatory obligations
Legitimate interests
3. Disclosure of Personal Data
We may share your data with the following third parties where necessary:
(a) Restaurant customers: For operational purposes, such as displaying real-time wait times, managing queues, and booking confirmations.
(b) Our group companies: For centralized data management, payment processing, and support functions.
(c) Third-party vendors and service providers: For IT infrastructure, analytics, fraud detection, payment processing, and partner communication (e.g. SMS/email).
(d) Regulators. auditors, or law enforcement agencies: When required by applicable law or to protect legal rights.
We will not sell your personal data to any third party.
4. Data Retention
We retain your data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law. When no longer needed, we securely delete or anonymize the data.
5. International Transfers
Your data may be transferred outside Singapore (e.g. to cloud providers). Where this occurs, we ensure that such transfers comply with the PDPA by:
(a) Relying on countries deemed to have comparable data protection standards, or
(b) Using legally binding instruments such as standard contractual clauses.
6. Your Rights
Under the PDPA, you have the right to:
(a) Access your personal data
(b) Correct inaccurate or outdated data
(c) Withdraw consent (where processing is based on consent)
(d) Request deletion of your data (subject to legal obligations)
(e) Object to use of your data for marketing (opt-out at any time)
You can exercise your rights by contacting us at: dataprotection@juump.app
7. Protection of Personal Data
We implement reasonable technical and organizational security measures to protect your personal data, including:
(a) Access controls
(b) Encryption at rest and in transit
(c) Activity monitoring and audits
(d) Staff confidentiality agreements
8. Third-Party Websites and Links
Our platform may contain links to third-party websites or tools (e.g. POS systems, analytics plugins). We are not responsible for the privacy practices of those parties. Please review their privacy policies separately.
9. Amendments to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through your merchant dashboard. Continued use of our platform after updates indicates your acceptance.
10. Contacting Us
If you have questions about this Privacy Policy or how we manage your data:
Please email to: dataprotection@juump.app